Shipping policy

Shipping & Return Policy
1. Shipping Policy

Order Processing:
All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving payment confirmation. You will receive a notification once your order has been shipped.

Delivery Timeline:
Orders are typically delivered within 3 to 7 business days from the date of dispatch, depending on your location and courier service availability. Delays may occur due to unforeseen logistical or regional restrictions.

Shipping Confirmation and Tracking:
Once your order has been shipped, you will receive an email and/or SMS with the tracking details. You may use this information to track your shipment directly on the carrier’s website.

Shipping Charges:
Applicable shipping charges (if any) will be displayed at checkout prior to payment confirmation. These charges are non-refundable once the order has been shipped.

Undeliverable Orders:
In cases where the shipment is returned to us due to incorrect address details, failed delivery attempts, or refusal to accept the package, reshipping charges may apply.

2. Return & Refund Policy

Eligibility for Returns:
We accept returns within 5 days of the delivery date. To be eligible for a return, the item must be:

Unused and in the same condition that you received it.

In its original packaging with all tags, manuals, and accessories intact.

Accompanied by a valid proof of purchase (invoice or order confirmation email).

Non-Returnable Items:
The following categories are not eligible for return or refund unless damaged or defective upon arrival:

Perishable or consumable goods.

Personal care or hygiene products.

Customized, Personalized, or made-to-order items.

Gift cards and digital downloads.

Return Process:
To initiate a return, please contact our support team at [insert support email/contact link] within 5 days of delivery. Upon approval, you will receive instructions for sending the item back. Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Refunds:
After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 3 to 5 business days.

Damaged or Defective Items:
If you receive a damaged, defective, or incorrect item, please notify us immediately with photographic evidence. We will arrange a replacement or full refund as applicable.

3. Contact Information

For any questions related to shipping, returns, or refunds, please contact us at:
📧 Honey.gzb56@gmail.com